Almost 2,300 properties across Kallangur, Murrumba Downs, Bray Park, Strathpine and Warner will have digital water meters installed during June. This rollout helps Unitywater provide faster leak identification, earlier notification of potential leaks to customers, clearer billing and a more complete picture of water use across the network.
The rollout follows an ongoing wave of installations completed across the region. Unitywater Acting Executive Manager Customer Experience Steve Wimberley said since March 2026, Unitywater has installed about 4,000 digital water meters across its service region and sent out more than 160 notifications advising customers they may have a leak.
For Kallangur households, the upgrade means a meter capable of catching exactly the kind of water loss that leads to an unexpected spike on the next bill.
How digital water meters detect leaks earlier
The digital meters provide daily visibility of water consumption to help catch issues early. While a traditional meter is read once every three months, this digital upgrade flags unusual usage patterns much faster, giving Unitywater the ability to alert a household before costs compound.
Mr Wimberley said the installation approach is deliberate.
“We’re installing the meters in ‘network blocks’, which are defined by the water supply infrastructure layout, rather than street-by-street,” he said. “This means residents may see their neighbours’ meters being upgraded but not theirs yet and this is an intentional operational approach.”
Pilot program delivers strong savings and leak detection
The numbers from Unitywater’s pilot program give a clear sense of scale. The pilot program installed digital technology in 10,000 properties and delivered more than 800 million litres of water savings, more than $5 million in customer savings, and early leak identification support for more than 3,500 households.
This technology aims to prevent scenarios where property owners go away for extended periods and return home to major, undetected water damage. A digital meter flags unusual usage patterns early rather than letting a hidden leak run unchecked for weeks.
What residents need to know about the upgrade
Customers scheduled to receive a digital meter in the next six months will receive a letter from Unitywater, followed by a notice approximately five to 10 days before their installation window. Residents do not need to be home for the upgrade, which takes between five minutes and one hour to complete.
“We don’t always need to turn off your water for this upgrade, but if we do, we will notify you beforehand,” Mr Wimberley said.
There is no additional fee for customers who receive the digital meter as per Unitywater’s schedule. However, customers wishing to have an early upgrade can opt in, which may incur an additional fee.
For more information, visit Unitywater’s Digital Metering Program page at unitywater.com/smart-meters.
Published 16-June-2026
