Swedish furniture shop IKEA has recently launched a buy-back program to keep old furniture off landfills. Customers who want to dispose of IKEA items they no longer need or use may sell these back at any of the retailer’s outlets across Australia, including the North Lakes store in Westfield, North Lakes Drive.
Customers in Adelaide, Brisbane, Canberra, Melbourne and Perth may now enjoy the same privilege following a year-long trial in its Tempe outlet in Sydney, which saw the return of over 1,600 IKEA furniture. The move comes after the global chain recognised that it needed to act on the reported 48,000 tonnes of old IKEA items dumped at landfills yearly.
To take advantage of the IKEA Buy-Back Program, customers may get an online estimated cost of the item they want to return, which will be evaluated by IKEA workers. If accepted, customers may bring the item at the nearest IKEA shop where they will be issued a refund card, which is redeemable in three years.
Only personal household furniture are accepted in the buy-back program. Commercially used IKEA products or those large quantities are not eligible, including:
- Non-IKEA products
- Home furnishing accessories including Lighting and Textiles
- Add on units and componentry
- Products that have been used outside including outdoor furniture
- Mattresses & Bed Textiles (such as Blankets and Mattress toppers)
- Kitchens including benchtops, cabinets and fronts
- Modular Wardrobes and accessories
- Electrical appliances/products
- Children’s and Baby products (such as cots, mattresses and change tables)
Products for return must be stain-free and clean, especially those with upholstery, such as sofas, armchairs, footstools, chairs and stools. It must also be structurally sound and safe, unmodified, and in good resalable condition.
“Our intention is to on-sell your products to a new home, and we want to ensure that ‘buy-back’ products purchased by customers are of a high quality and meet our obligations under the Competition and Consumer Act 2010,” the furniture shop stated in its Terms and Conditions.