Blue Diamond Hair Co, a salon with locations in Brisbane including one in North Lakes, has abruptly closed its doors, leaving customers in the lurch.
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The business, which branded itself as “redefining luxury,” first opened at Logan Hyperdome in 2021 and expanded to the Westfield Garden City and Westfield North Lakes in 2022.
Blue Diamond offered not just hair services but also spray tanning, beauty treatments, and even teeth whitening. However, both the North Lakes and Garden City salons closed in January 2024 without any notice to customers. The closures extended to the other Brisbane locations as well, with the Logan Hyperdome salon’s final day being February 21.
The shutdown was a surprise to loyal customers, some of whom had deposits with the North Lakes salon. One frustrated regular said so many people have paid a deposit and it isn’t being returned.
Another customer had just begun looking into Blue Diamond’s services, booking her first appointment last month complete with an online deposit. However, she got a text that the booking was cancelled, but they wouldn’t answer any calls or emails. She explained that she had no response at all from the owners.
Whilst the North Lakes shopping centre has acknowledged Blue Diamond’s departure, they claim to have been given no reason for why the tenants vacated. The company’s website remains active, but their social media pages are silent on the closures. However, the business is listed as “permanently closed” on Google.
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As news of the shutdown spreads, more and more customers with unused deposits and pre-paid packages are realising they may never get refunded by the Blue Diamond Hair Co business they once frequented.
Published 14-March-2024
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